Returns Policy

H.E. Group Pty Ltd will provide you with your choice of a refund or replacement (where possible) for the product you purchased if it becomes defective within the warranty period. H.E. Group Pty Ltd will bear the reasonable expense of claiming the warranty. This warranty will no longer apply where the defect is a result of alteration, accident, misuse, abuse or neglect.


Please retain your receipt as proof of purchase and contact our Customer Service Centre on 1300 105 888 (Australia) or 09 8870 447 (New Zealand) or alternatively, via email at for any difficulties with your product. Warranty claims and claims for expense incurred in returning this product can be addressed to our Customer Service Centre at 17 Claremont Avenue, Malvern VIC 3144, Australia.