Warranty & Support

Thank you for your purchase of our products. 

H.E. Group Pty Ltd warrants your new product to be free from defects in materials and workmanship for the period of 12 months, from the date of purchase, provided that the product is used in accordance with accompanying recommendations or instructions where provided.

 This warranty is in addition to your rights under the Australian Consumer Law.

 H.E. Group Pty Ltd will provide you with your choice of a refund or replacement (where possible) for the product you purchased if it becomes defective within the warranty period. H.E. Group Pty Ltd will bear the reasonable expense of claiming the warranty. This warranty will no longer apply where the defect is a result of alteration, accident, misuse, abuse or neglect.

 Please retain your receipt as proof of purchase and contact our Customer Service Centre on 1300 105 888 (Australia) or 09 8870 447 (New Zealand) or alternatively, via email at info@hegroup.com.au for any difficulties with your product.

 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 For New Zealand customers, this warranty is in addition to statutory rights observed under New Zealand legislation.

 

Claim Your Free Filter – Exclusive Brochure Offer!

Enjoy a FREE filter with your first purchase – exclusively for customers who received this brochure!

Dear our first-time customer, you are eligible to receive a FREE filter with your first purchase – exclusively for those who have received this brochure.

How to Claim:

1. Make a purchase of any item from our website.

2. Email us at info@hegroup.com.au with the following information:

   • Your order number

   • A note mentioning the brochure offer

3. We will send you your free filter along with your order.

Important Notes:

• This offer is valid for first-time customers only.

• You must have received a brochure containing the free filter offer, and when making your claim, you must mention both the offer and your order number in your email.

• New Rule (Effective January 2024): This offer applies to all brochures for claims made on or after January 1, 2024.

Thank you for choosing H.E. Group. We look forward to fulfilling your order and sending your free filter!